Smart Ink issues

posted Sep 24, 2014, 11:43 AM by Jason Baxter   [ updated Feb 27, 2017, 12:30 PM ]

We have seen an issue a couple of times now where Smart Ink(this is what allows you to write on top of documents and websites on the smartboard) will stop working. I've contacted Smart about this and they seem to know about the issue and the only fix they have at the moment is to turn Smart Ink off then back on. This is simple to do if this ever happens. Just note if for some reason you cannot write on your smartboard and the light on the board is “green”, look for the Smart Ink toolbar at the top of the page.  If it’s not there then follow these simple steps.

Click on the Start Menu and go to your list of programs and find “Smart Ink Settings”

Within Settings Click the “Turn Off Smart Ink” button, then Click it again to turn it back On. That’s it.